PayHOA
PayHOA
PayHOA
PayHOA simplifies HOA management with modern tools for billing, communication, and compliance—built to reduce manual work, improve transparency, and empower self-managed communities.
PayHOA simplifies HOA management with modern tools for billing, communication, and compliance—built to reduce manual work, improve transparency, and empower self-managed communities.
PayHOA simplifies HOA management with modern tools for billing, communication, and compliance—built to reduce manual work, improve transparency, and empower self-managed communities.
VISIT WEBSITE
MY ROLE
Product Designer
YEAR
2023
TEAM
Product Owner, Front-end Engineer,
Software Engineer
Challenge
Challenge
Challenge
Homeowners association management has long relied on manual, time-consuming processes and scattered communication tools. These inefficiencies make it difficult to track dues, manage invoices, and maintain accurate financial records—leading to delays, errors, and frustrated communities.
Homeowners association management has long relied on manual, time-consuming processes and scattered communication tools. These inefficiencies make it difficult to track dues, manage invoices, and maintain accurate financial records—leading to delays, errors, and frustrated communities.
Homeowners association management has long relied on manual, time-consuming processes and scattered communication tools. These inefficiencies make it difficult to track dues, manage invoices, and maintain accurate financial records—leading to delays, errors, and frustrated communities.
Results
Results
Results
With over 502,000 units managed and 92% positive customer reviews, PayHOA has become the #1 choice for homeowner associations—proving that a well-designed, user-focused platform can transform a traditionally manual industry.
With over 502,000 units managed and 92% positive customer reviews, PayHOA has become the #1 choice for homeowner associations—proving that a well-designed, user-focused platform can transform a traditionally manual industry.
With over 502,000 units managed and 92% positive customer reviews, PayHOA has become the #1 choice for homeowner associations—proving that a well-designed, user-focused platform can transform a traditionally manual industry.
Design Process
Design Process
Design Process
At PayHOA, I worked as a Product Designer, collaborating with stakeholders to align on goals, map user pain points, and design the initial experience from concept to launch. I created wireframes, developed a scalable design system, and conducted usability testing to ensure clarity and ease of use for non-technical users.
At PayHOA, I worked as a Product Designer, collaborating with stakeholders to align on goals, map user pain points, and design the initial experience from concept to launch. I created wireframes, developed a scalable design system, and conducted usability testing to ensure clarity and ease of use for non-technical users.
At PayHOA, I worked as a Product Designer, collaborating with stakeholders to align on goals, map user pain points, and design the initial experience from concept to launch. I created wireframes, developed a scalable design system, and conducted usability testing to ensure clarity and ease of use for non-technical users.
Deliverables:
Deliverables:
Deliverables:
User Research
Competitive analysis
Mid-fidelity prototypes
User testing & product validation
Web app UX/UI
High-fidelity designs
User Research
Competitive analysis
Mid-fidelity prototypes
User testing & product validation
Web app UX/UI
High-fidelity designs
User Research
Competitive analysis
Mid-fidelity prototypes
User testing & product validation
Web app UX/UI
High-fidelity designs
Final Solutions
Final Solutions
Final Solutions
Takeaways
Takeaways
Takeaways
✅
Balancing innovation with familiarity is key when redesigning for loyal users.
Balancing innovation with familiarity is key when redesigning for loyal users.
Balancing innovation with familiarity is key when redesigning for loyal users.
✅
Small UX wins can yield major user
satisfaction gains.
Small UX wins can yield major user
satisfaction gains.
Small UX wins can yield major user
satisfaction gains.
✅
Early investment in design systems pays off in scalability and consistency.
Early investment in design systems pays off in scalability and consistency.
Early investment in design systems pays off in scalability and consistency.
✅
Continuous feedback is essential to sustain design quality post-launch.
Continuous feedback is essential to sustain design quality post-launch.
Continuous feedback is essential to sustain design quality post-launch.